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eNicola.com Support:
There are a many ways for our customers to get support from eNicola.com, they include:
For Hosting Management with your cPanel , watch the cPanel video tutorials or read the cPanel tutorial manual.
For Hosting Access Information to your hosting account cPanel (Control Panel) or FTP access info. Check your original sign up email for login details or open a ticket to request your login information.
For General Support Questions please open a ticket. Our main ticket support system is located here: http://enicola.com/support/
For Critical/Emergencies (example:
site down for more than 10 minutes) please email us here: emergency@urgentsupport.net Note: Only critical emergency inquiries will be responded to when you use this email address.
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If you're not a current customer and have a question about eNicola.com's services or support, please contact us.
98%
Uptime Guarantee: eNicola.com guarantee's 98% uptime
yearly to paid hosting customers. The 2% window is for
server maintenance, upgrades and unforeseen issues that
may arise. We calculate at the end of the each year
the total uptime percent. If it falls below 98% we will
give our client a refund or credit for the month that
it fell below 98%. Free hosting accounts do not apply
in regards to refunds. To date, we have never fallen
below 98% uptime on any of our servers.
Terms:
By signing up for or using eNicola.com web hosting services
you agree to eNicola.com Terms of Service, Acceptable
Usage Policy, Privacy Policy and Disclaimer available
here
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